How do I place an order?You can place an order in 2 ways:
PAYING BY CREDIT CARD:
If you want to pay by credit or debit card you can place your order using our secure order form.
We will email you to confirm that your card has been charged and your order has been shipped.
PAYING BY PAYPAL/CHEQUE/MONEY ORDER/BANK TRANSFER:
If you’d like to pay by Paypal, Cheque, Money Order or Bank Transfer you can simply email your order to: email@example.com and we will email you back to confirm the total. It always helps us calculate your order faster if you list all of the release information including: Artist/Title/Label/Formal/Price and please also state what country the order will be shipped to so we can calculate the postage. You can view a full list of payment methods we accept on our order info page: http://www.volcanictongue.com/orders
What credit cards does Volcanic Tongue accept?We accept all major credit cards including Visa, Mastercard, Maestro, Solo, Electron, Delta, Discover, Diners Club and American Express.
Do you accept payments in other currencies besides UK Pounds?No. We only accept payments UK Pounds Sterling.
Is your secure order form safe?Our secure order form is 100% safe. Your details are never at risk.
Do you keep my credit card details on file?With your permission we can keep your card details on secure file so you can simply email future orders to our email address specifying your exact order and preferred shipping method and let us know you have credit card details on file with us. If you place an order using our secure order form we will email you to confirm whether or not you’d like us to keep your card details for future use. Alternatively you can use the secure order form every time you place an order and we WILL NOT keep your card details.
How do you ship my order?Orders that are under 2KG are shipped 1st class Royal Mail. If your order is over 2KG we will ship through Parcelforce which has reasonable flat rates for most countries. We are not responsible for loss or damage to packages that are not sent recorded or insured so we highly recommend shipping using an insured method. Full details of postage price estimates are listed on our order info page.
When will you ship my order and when can I expect to receive it?We aim to ship all orders within 24 hours of receiving payment. If you place your order over the weekend it will ship on the following Monday. Delivery times can vary. UK customers can expect to receive their order within 1-3 business days. You will often receive your order the next day if we receive your payment by 5PM. International delivery times depend on your location however most packages should be received within 5-10 business days.
Will you provide a tracking number with my package?We can only provide tracking numbers for packages sent by Special Delivery, Signed For Insured or Parcelforce. If a tracking number is essential for you, you must choose one of these shipping methods. Packages sent regular 1st class or airmail are not trackable.
Why doesn’t Volcanic Tongue have a shopping cart?We prefer to deal with our customers directly just like a classic record shop. However, you can place secure credit and debit card orders with our secure order form.
How do I contact Volcanic Tongue?
Our shop address is:
The Hidden Lane
Unit 24A Argyle Court
1103 Argyle Street
Our phone number is: 0141 204 3322
Our email address is: firstname.lastname@example.org
Do you send out weekly updates?Yes, we send out weekly updates, usually on Sundays. You can sign up for our mailing list on our mailing list page.
I signed up for your update but I’m not receiving it.It’s possible our updates are ending up in your junk mail folder. Please make sure to include our email address in your safe list. If you’re still having problems receiving the updates email us at: email@example.com
Do you sell gift vouchers?Yes, we sell gift vouchers. All gift vouchers are hand-drawn, so each one is unique! We’ll make them for any amount you like and personalise them to your instructions. Just email us or use the secure order form if you want one, letting us know who to make it out to and how much you would like to spend. We can either post or email the gift voucher to yourself or the recipient anywhere in the world. Concerned about getting it in time for Christmas? Don't worry, we're accepting Christmas gift voucher orders throughout the holidays including Christmas day and can send the voucher instantly by email!
If I see a release on the site does that mean it’s in stock?Yes, if the release is on the site it should be in stock.
I want a release I don’t see on your site, can you get it for me?If you’d like us to order in something for you that fits within our remit just email us at: firstname.lastname@example.org and we may be able to get it in for you. Also keep in mind that we have many releases in our shop that aren’t listed on our web site, just ask!
Do you buy second-hand records and collections?Volcanic Tongue is always looking to buy single copies or collections of any interesting stock that reflects what we sell on our web site (i.e. no post-seventies major label crud, specifically after underground, private press, psych, free jazz, avant-garde, experimental, folk, blues, sound poetry, punk, DIY, garage, you know what we’re gettin’ at). We will only accept EX to Mint copies of records. If you have anything you think we might be interested in selling please get in touch, we will travel. We’ll pay cash or trade. We’re also always looking to buy single copies or runs of psych/garage/experimental/jazz/rock (esp. Creem/Zigzag/Crawdaddy/Kicks/Black To Comm/Phfudd/Throat Culture/Inner Mystique/Cimarron Weekend/Next Big Thing/Teenage Wasteland Gazette/Cock Displacement/Eurock/NY Rocker/Forced Exposure/Denim Delinquent-style) mags, zines and booklets as well as any meat/beat/black mountain/experimental/east side/SF renaissance/new york/avant garde poetry, prose and art journals, books, paperbacks, mimeos, broadsides, little magazines and related ephemera (1950-1979). Drop us a line at email@example.com
I want you to stock my band’s release on Volcanic Tongue, can I send you a demo?We are happy to accept demos and submissions for possible inclusion on Volcanic Tongue to our Argyle Street address. However, please be aware that we receive a large number of packages per day and are unable to guarantee to listen to everything we receive. If you do send us something, please do not email us to see if we have listened to your submission, if we are interested in stocking the release we will contact you but please know that even in this case you might not hear from us for some time, we’re very busy! We do not listen to MP3s or links to sound files. The best way to submit material is by mail with a detailed note, contact info and any other relevant information.